Your Questions Answered

Welcome to our FAQ page. Here you'll find answers to the most common questions about ordering flowers, delivery, care, and our services.

Ordering & Payment

How do I place an order?

Simply browse our collection, select your desired arrangement, choose your delivery date and time, and proceed to checkout. You can pay securely online using credit card, debit card, or other available payment methods.

Can I customize my bouquet?

Yes! Many of our arrangements can be customized. Contact us directly for special requests, specific color preferences, or custom designs for your special occasion.

What payment methods do you accept?

We accept all major credit cards, debit cards, and online payment methods. All transactions are processed securely.

Delivery

Do you deliver in Vienna?

Yes! We offer delivery throughout Vienna and surrounding areas. Enter your delivery address at checkout to confirm availability and see delivery options.

What are your delivery times?

We offer flexible delivery slots throughout the day. Same-day delivery is available for orders placed before 2 PM.

How much does delivery cost?

Delivery fees vary based on location and delivery time. You'll see the exact cost at checkout. Free delivery is available for orders over a certain amount in Vienna.

Can I send flowers to someone else?

Absolutely! Simply enter the recipient's delivery address during checkout. You can also include a personalized message card.

Flower Care & Freshness

How long will my flowers last?

With proper care, our fresh flowers typically last 7-10 days. Our Eternal Roses are preserved and last over a year with no maintenance required.

How do I care for my flowers?

Trim stems at a 45° angle, change water daily, remove lower leaves, and keep your arrangement in a cool spot away from direct sunlight. Detailed care instructions are included with every delivery.

Where do your flowers come from?

We source our flowers directly from premium growers in Ecuador, Kenya, and the Netherlands, ensuring exceptional quality and freshness year-round.

Special Occasions & Events

Do you offer wedding and event services?

Yes! We specialize in wedding florals, corporate events, and special celebrations. Contact us for a personalized quote.

Can I order sympathy or funeral flowers?

Yes, we offer elegant sympathy arrangements and funeral flowers, handled with care and respect.

Do you offer corporate or subscription services?

Yes! We provide regular flower deliveries for offices, hotels, and businesses. Contact us to set up a subscription.

Returns & Guarantees

What if I'm not satisfied with my order?

Your satisfaction is our priority. If you're not completely happy with your flowers, please contact us within 24 hours of delivery and we'll make it right.

What is your freshness guarantee?

We guarantee all flowers are fresh and of premium quality. If they don't meet our standards, we'll replace them or provide a full refund.

Contact & Support

How can I contact you?

You can reach us through our contact form, email, or phone. Our team is ready to help with any questions.

What are your business hours?

Our online store is open 24/7. Customer service hours are listed on our contact page.

Still have questions?

Don't hesitate to reach out! We're here to make your flower-giving experience perfect.